FAQ's
The art and science of asking questions is the source of increasing all knowledge about the product.
General Questions
Marketing and sales teams face many of the same challenges on a day-to-day basis. Here are a few examples of common challenges these teams face — and how to solve them with marketing automation.
Marketing automation and inbound marketing are not mutually exclusive; instead, marketing automation enhances your inbound marketing strategy. They are two pieces of the same puzzle that work in tandem.
Lead generation is the process of collecting information about prospects — those who may be interested in buying your company’s products or services — and engaging them with relevant, useful marketing content, such as a step-by-step guide.
Both marketing and sales teams use marketing automation. Although this technology brings the two together, marketing and sales teams actually use marketing automation in different ways.
Primarily, companies should use marketing automation to find and nurture leads, close more deals, and maximize ROI. But marketing automation is important for a number of other related reasons as well.
Marketing automation and inbound marketing are not mutually exclusive; instead, marketing automation enhances your inbound marketing strategy. They are two pieces of the same puzzle that work in tandem.
Trust & Security
You can get the SaaSpot Chat Script from Dashboard itself. You need to copy the script from there and paste it just before the closing body tag of your website page code (specific website html).
After the 14 days FREE Trial, you need to choose from any of our paid plans to continue with the services. Anytime you can upgrade to other plans based on your requirements.
Yes, there is no limit on the number of websites with paid plans. The pricing is based on number of agents you would need to support your business.
We believe that before purchasing SaaSpot Chat, you should be convinced about its benefits and values to your business.
SaaSpot Chat offers 14 days free trial to use all the available features however, you can purchase commercial plans any time after you signup.
SaaSpot Chat is a cloud based live chat platform that enables businesses with online presence to connect and engage with website visitors.
It helps to provide instant assistance, understand the visitor’s behaviour and gain important customer insights which leads to offering better customer service, increase sales conversions and ultimately build a better brand loyalty.
When there are no agents available online, REVE Chat switches to offline mode. During this time if one of your website visitor clicks on the chat button for initiating a live chat, will get an offline pre-chat form where he/she needs to enter details like name, email address and the message. Once one of your agent logs in to the dashboard and comes online he will get the message and can reply to the message directly from his dashboard.
Services
You can upgrade or downgrade the plan anytime. The up gradation will happen instantly once the successful payment is made. However, the down gradation would happen at the end of your billing cycle. You can still continue to use the current plan till the next cycle starts.
No, SaaSpot Chat offers unlimited chat sessions with your website visitors under any of the paid plans. All the chat sessions will be saved under “Chat History” for a lifetime
In the past, cloud applications struggled to manage complex business data and decisions. Now the things are very different – the SaaS platform has evolved to be better at managing business functionalities.
We have always suggested our clients – that, for their businesses they should always start with SaaS Applications to reduce upfront expenses.
SaaS applications are improvising with great user experience from last couple of years and providing greater level of robust functionality that you find in your traditional on-premise systems plus, SaaS applications are cost effective.
Well this is the beauty of SaaS applications – as it is very easy to fit into your business with a SaaS consultant. User or buyer can change the look and feel of the program and modify specific areas as per their requirement.
Payments
There will be no refund of the paid amount. You can cancel our service anytime as per your choice.
Yes, we do have better pricing for higher number of agents. Please email us at sales@saaspot.com to discuss your needs.
Yes, it is possible.
We accept Credit Card, Debit Card, Visa Master Card and PayPal payments.
You can upgrade or downgrade the plan anytime. The up gradation will happen instantly once the successful payment is made. However, the down gradation would happen at the end of your billing cycle. You can still continue to use the current plan till the next cycle starts.
Yes. All the new updates of your subscription plan will be added to your dashboard automatically from time to time. Also you will get regular emails regarding the new updates into your registered email ID.
Other Questions?
01. What is SaaS?
Software as a Service is the method of software delivery over internet and anyone can access these data with any device with internet connection. The software vendor manages the code, server, database and security part of application.
02. Why to Choose SaaS?
Choosing the right platform entirely depends upon you and your business requirement. In the past, cloud applications struggled to manage complex business data and decisions. Now the things are very different.
03. Can I Customize SaaS Application?
Well this is the beauty of SaaS applications – as it is very easy to fit into your business with a SaaS consultant. User or buyer can change the look and feel of the program and modify specific areas as per their requirement.
04. How secure Data Are?
Security of data sits at the top of the most important factors for every business especially when you are managing it with a SaaS and giving out all your important information to third party vendors for maintenance.
Still have Questions? then